FAQs


A. Shipping & Orders:


B. Safe Transactions & Payment Options:


C. Placing order:


D. Guarantee/Warranty & Returns:


E. What natural fibres are used in Petal Beauty brushes?


F. Petal Beauty Quality Objectives & Customer Satisfaction

 


What shipping method do you use?

We ship via USPS & Fedex mail. The details provided here are for reference only, we reserve the right to ship the order with the best alternate shipping method available. Orders received on Saturday & Sunday will be processed on Monday. Orders are not processed on scheduled USPS mail holidays.

Domestic (U.S.):
- Economy Free Shipping: 10 - 12 business days
- Standard Shipping: 5 - 7 business days
- Expedited Shipping: 3 - 5 business days
- Ground/Best Way: 5 business days
- 2nd Day AIR: 2 business days
- 3rd Day AIR: 3 business days
- Next Day AIR: 1 business day
International:
Canada:
- USPS First-Class Mail International: 10-18 business days
- USPS Priority Mail International: 8-12 business days
- USPS Express Mail International: 6-8 business days
Other International Destinations:
- USPS First-Class Mail International: varies, 15-30 business days
- USPS Priority Mail International: 10-15 business days
- USPS Express Mail International: 6-9 business days

The details provide here are for ref. only, we reserve the right to ship the order with the best alternate shipping method available.

Customs Shipment Delay: For security reason, all international packages are inspected by customs. This will delay international shipment. Please understand that, it is out of our control when the package is in transit. In most cases, the customs clearance in your country delay the package.


When will my order be processed?

Orders are processed within 2-3 business days.


How long will it take for my order to ship and arrive?

Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 2-3 business days of being placed. Delivery depends on location and selected ship method. Delivery time does not include order processing time.


My order should have arrived by now. What should I do?

If you registered at the time that you placed your order, you can simply login your account and  track the order.

You can track your USPS mail tracking no. via link & Fedex tracking no. via link.


Why my shipment is getting delayed to arrive?

Please understand that It is out of our control when the package is in transit.


Do you ship internationally?

Yes, we have partnered with GlobalShopex to ship more than 150 countries.


How do I know if I am ordering on a secure site?

Petal Beauty encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.


What are you going to do with my name and order information?

Petal Beauty does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.


Which credit cards do you accept?

We accept Visa, Master Card, American Express, and Discover. Additionally we accept Paypal, Google as payment methods.


Do I pay sales tax?

All orders shipped are subject to sales tax in accordance with State law. MN resident are subject to 6.5% sales tax.


How do I know if an item is in stock?

Stock availability is displayed below the price of each products.


What happens when an item goes out of stock or is on backorder?

If the product you ordered goes out of stock after you ordered as an IN STOCK item, we will notify you within 24 hours of your time of order to let you know our best estimated time of when we will have the product in stock to ship.


How do I find the specific brush I'm looking for?

 

  • You can search by model name in header search box.
  • You can search by model part numbers on our site.
  • Try to use only numbers and/or letters in your keywords and avoid using characters like commas, periods, or dashes (unless the part # or model includes a dash).
  • You can use our site advanced search feature.
  • If you still cannot find a brush or accessory then click here to contact us.

Do you offer Money Back Guarantee?

Your satisfaction is important to us and we offer you a 45 day Money Back Guarantee on all your purchases with us (clearance & specifically marked products excluded). Products (and product packaging) that have been torn, scratched, used, and in any way damaged will be deemed "consumed" by Customer and therefore we void all refunds on "consumed" products.


What is the warranty on brushes?

All brushes come with 45-days warranty upon shipment arrival. The brush must be defective due to manufacturer defect. Any brush that shows usage is not covered under the 45-days warranty.


How do I return a product that I purchased on-line?

It's easy to return an item for an exchange or refund. Follow the steps to issue an RMA ticket. Indicate the reason for your return on the back of your packing slip. US address Customers - Please repack your order, enclose the packing slip, secure the package and mail to:

Petal Enterprised LLC
Attn: Returns
7595 Currell Blvd # 25728
Saint Paul, MN 55125-0728

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.


Do you pay the return shipping cost for defective merchandise?

No, we do not pay the return shipping cost for defective merchandise. If you pay to send the item back to us, we will replace the item and ship the item to you at no charge. We will employ every resource it has to ensure that your item is replaced promptly, without hassle.


What if I refuse an order when it is delivered because I changed my mind?

We will issue you a refund on the item less $2.99 per order based upon standard shipping mode thru USPS as an example, other special shipping charges may apply based upon other shipping modes and shipping carriers selected.Use a trackable method as we are not responsible for lost packages.


Natural Hair Brushes

Natural hair brushes take advantage of the special properties of natural fibers, such as goat, sable and pony. Flexibility and resiliency vary between hair types. Our R&D team has carefully selected the hair types according to their purposes and areas of application, to achieve the optimum combination of touch and results. Petal Beauty Natural hair brushes are exclusively designed with either of these three ultra fine uncut goat, sable or pony hair tips that create a smooth application with a professional finish.


Keeping our Customers Satisfied

We exceed in serving our customers with a focus on Quality and Reliable Execution

The basis of our operations and the key to our success is our level of customer satisfaction. Petal Beauty makes significant efforts to continually improve its products and services.

Petal Beauty's commitment to quality leadership has been reinforced by the creation of our quality policy that has been implemented company-wide. The policy stipulates that:

  • Quality and customer satisfaction are the responsibility of all employees
  • We achieve customer satisfaction through efficient business and manufacturing processes, managed and executed by competent people with the right attitude and behavior promoting our zero defects mindset
  • We improve continuously and seek nimble solutions in order to fulfill the customer's future needs
  • Whenever we fail to satisfy customer expectations we do our utmost to recover customer confidence and to avoid that the problem occurs again
  • Build a strong business conduct culture of uncompromising integrity.

Our target is zero defects that may lead to complaints. We see each complaint as an opportunity to learn and implement lasting corrective actions.


 
© 2012 Petal Enterprises LLC. All rights reserved.
 
 
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